Digital Dialogue's alerts and notifications enable companies to communicate with their target audience via automated voice, email, fax, sms and postal mail services. You are able to select the best delivery method based on message content, urgency, required recipient action and recipient preferences.
If you need to notify your customers when the technician is going to arrive at their house, that their DVD rental is overdue, or that their loan application has been approved; our alerts and notification services enable you to do so automatically.
Our technology platform enables you to send sms, email, voice and fax messages all from a single online interface; or you can fully automate message delivery by using our API to deliver messages based on a trigger in your systems.
Appointment Reminders
What is the cost to your company when your customer doesn't show for an appointment? Doctors, dentists, plumbers and electricians all have one thing in common - if their customer forgets about their appointment, they don't get paid. Our appointment reminder services enable you to send automated sms or voice reminder messages to your customers so they never forget about you again! You are even able to give them the opportunity to reschedule their appointment to a time they will be available.
Emergency Alerts
Our sms, voice and fax services are widely used for emergency alerts for events such as fire warnings, flood warnings or child abduction alerts. Emergency services can record a voice message or type an sms in a few seconds, and within minutes have that message delivered to thousands of phone numbers. If you need to notify businesses too, fax is another good option.
Finance & Service Activation Notifications
The finance approval process can sometimes be a long and drawn out process causing your customers much frustration. An automated sms notification to your customers at each stage of the approval process would alleviate much frustration for your customer, and also reduce the number of inbound calls into your call centre.
Likewise, waiting to have your phone or internet connection activated can be frustrating. Sending an sms or voice notification when this has been completed is a great way of keeping your new customers happy!
Overdue Reminders
Sending reminders of overdue payments (read more about our Accounts Receivables Management services), overdue DVD rentals or library books is of great service to your customers. We have many video rental stores and libraries who use our automated voice or sms broadcasting services to contact their customers who have failed to return a movie or book on time. Customers obviously perceive this as a great service because it saves them money in late fees!
More Info
If you'd like more information on our alerts and notifications services, please don't hesitate to call us on 1300 557 330 or contact us.
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