Leading finance wholesaler selects Fax2Mail solution

Digital Dialogue has recently been selected to provide an inbound and outbound fax solution for one of Australia's leading finance wholesalers. The solution involves using our Fax2Mail service for receiving finance documents and also enabling salespeople on the road to send faxes on demand using their email account.

Finance companies rely heavily on fax documents as they still require original signed copies in order to process applications. Therefore, are constantly sending and receiving faxes of 60+ pages which is often very troublesome.

A leading Australian Finance Wholesaler was experiencing a range of challenges with the volume of fax documents they were receiving:

they had a limited number of fax lines, which meant their customers often got an engaged signal when sending them faxes;
they also occasionally lost pages from very long faxes which caused delays in processing applications;
their fax machines were running flat out and therefore often ran out of paper or toner;
there was no audit trail of documents;
every inbound document was then scanned manually for archiving; and
maintaining their own fax servers was straining internal resources.

The obvious solution was to outsource the fax traffic to a specialist in this field.

Process faxes securely and reliably

Fax2Mail gives a number of benefits over inhouse fax infrastructure:

practically unlimited capacity which means your customers never get an engaged signal;
no need to increase the number of fax lines internally when demand increases;
never have toner or paper shortages;
a full audit trail is provided;
security, speed and reliability are increased; and
never lose an important piece of paper from a long document.

Fax2Mail has other advantages too:

you can receive all documents as PDF's attached to emails - making it very easy to forward them on, store them or print them if you like;
you can retrieve sent or received documents;
you have a complete audit trail of document movement; and
you have one central online administration to manage your entire fax network and can easily update/change/remove users and addresses.

Customers using Fax2Mail for the delivery and receipt of fax documents experience increased productivity with the ability to send and receive faxes from their desktops. In addition, automating business process and fax delivery reduces operating expenses and improves customer service.