If you're using voiceREACH to broadcast automated telephone calls to your debtors and are receiving allot of inbound transfers, it can sometimes be confusing for staff to handle these calls.  The inbound transfers will appear to be just like any other inbound call, so a staff member answering that call won't know if the call is simply a debtor responding to a letter they received, or if the inbound caller is being transferred because of a voiceREACH call.  This is where the whisper function can be very useful...

Are you a Credit Manager who has been asked to reduce DSO's and at the same time reduce your cost per collection?  Companies the world over are under pressure to improve  cash flow whilst also cutting costs.  As a result, accounts receivables teams are under pressure to collect outstanding accounts quicker and more cost effectively.  Achieving this when the % of overdue customers is increasing and staffing budgets are being cut may sound impossible.  This is where technology can make a difference.

Our voiceREACH service is extensively used in the management of accounts receivables as it provides a host of benefits to companies with large numbers of customers.  An essential consideration when planning a voiceREACH accounts receivables campaign is - how many call backs and transfers can your office handle at any time?