Digital Dialogue

The ever increasing rate of change in today’s global economy is driving every business to continually improve in order to exceed customer needs and to stay ahead of the competition.

Key challenges go beyond simply evolving strategies and deploying new tactics.  In order to excel companies require:

• Simplified methods to communicate with all their constituents (customers, employees, advisors, investors, vendors, etc.);
• Integrated business processes to increase sales and to enhance customer loyalty;
• The ability to reach anyone, anytime, anywhere, instantly;
• Creative ways to collaborate to improve productivity;
• Personalized high-touch employee retention capabilities;
• Improved document handling and automated workflowmanagement;
• Increased marketing campaign effectiveness;
• Enhanced regulatory compliance and  standards adherence; and
• A new flexible environment where customers’ needs can be met in real-time.

Premiere Global Services is committed to turning this vision into a reality for its enterprise customers and technology partners.   The Premiere Global Communications Operating System (PGiCOS) is an end-to-end suite of industry leading applications developed on a single on-demand platform with secure open access to its entire suite of applications.

Unlike traditional operating systems that are installed on a company’s PC or server, PGiCOS is offered on-demand as a network service.

This flexible platform enables enterprises worldwide to automate their businesses in order to gain a competitive advantage in sales, service, support and operations.  PGiCOS development has focused on applications that automate manual and paper-intensive business processes.  These processes, which range from customer lifecycle management, to employee collaboration and career management, to billing and collections, can be automated, simplified and made more secure with PGiCOS applications.  For example:

• Financial organizations are required to provide periodic account updates to their customers.  PGI’s Document Delivery Solutions can replace the traditional method of mailing paper statements with more cost-effective and secure electronic document delivery
• Mortgage brokers are required to collect several disparate paper documents for a typical mortgage application.  PGI’s Desktop Fax Solutions can streamline and accelerate the process by replacing paper documents with electronic files
• Regulatory requirements may dictate that inter-departmental communications are tightly controlled to ensure compliance.  Legal and compliance professionals can simplify the scheduling, management, recording and distribution of meeting content and results with PGiCOS’s Conferencing Solutions that include secure content management and retention of multi-media communications for archival purposes
• Collections processes can be inefficient and expensive. PGI’s Accounts Receivable Management Solutions can help CFOs and finance professionals automate and accelerate the collections process by replacing the need for manual collections agencies
• Training and managing employees in disparate locations is a growing challenge.  PGI’s Conferencing Solutions can help HR professionals replace the need for employee travel to in-person training meetings with cost-effective, easy-to-use virtual training sessions.

By simplifying, automating and improving these and other communication-centric business processes, PGiCOS offers high customer value and delivers meaningful returns on investment to enterprise customers. The flexibility of PGiCOS allows companies to solve many of the global challenges facing the market today.  For example:

• Enterprise communications systems are getting more complex and harder to manage, with interoperability issues and the integration challenges of combining services from disparate vendors.  As such, IT professionals prefer end-to-end suites of services that work together seamlessly from the start;
• More companies prefer to acquire communications services on-demand rather than investing in premise-based equipment, in order to better match the pace of innovation and to substitute variable expense for large capital expenditures;
• IT professionals prefer managing fewer vendor relationships, favoring strategic vendors who offer a comprehensive suite of services; and
• Companies are looking to augment and enhance the capabilities of their enterprise data management systems (CRM, ERP, etc.) in order to maximize the returns on their investments in these systems; and
• Enterprises worldwide are looking to automate their businesses in order to gain a competitive advantage in sales, service, support and operations.

Premiere Global provides real-time, security-rich access to its entire suite of on-demand solutions via the Web, through custom and third-party portals, and through integration partners. For added flexibility, PGI offers an innovative suite of mobile applications which are compatible with all leading mobile devices. Enterprise customers can securely leverage the power of PGiCOS through the Internet via PGI's enterprise microsites and soon the Company’s new Web portal, PGiConnect.com, which is scheduled to launch in the second quarter of 2007. Specifically, enterprise customers can access a PGI application, activate a constituent communication, monitor its progress, generate custom reports and review their invoices directly from their desktop or Internet-enabled device.

With open standards access to technology and business applications via the PremiereConnect API suite, enterprise customers and technology partners are able to integrate PGiCOS capabilities into their existing ERP, CRM, human resources and other enterprise systems, resulting in increased functionality and improved business processes.

Open access to PGiCOS also enables companies to combine multiple PGI applications together to create custom solutions that are tailored to their specific business needs.  The customer-centric development of these composite applications represents the next generation of highly-targeted innovation, delivering even greater value and illustrating the flexibility and power of PGiCOS.

PGI’s enterprise customers forego worries of technology obsolescence and version upgrade and control, while still operating in an enterprise class, fault-tolerant, globally- redundant environment.  

In 2006, more than 500,000 unique users employed PGiCOS business applications to grow sales, to increase the productivity of their knowledge workers, to improve corporate efficiency, to ensure regulatory compliance and to enhance their customer loyalty and retention.

Learn more about the PGI Communication Technologies Platform, click here.